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A New Clean

Our hotel including our swimming pool, gym, CARA Organic Beauty Spa, The Captain’s Bar Menu and Drinks service and The Edge Restaurant reopened on the 29th of June 2020Please note the Sauna and Steam Room will remain closed until 20th July and will be reviewed under Government Guidelines.

Our new programme A New Clean offers guests assurance and peace of mind when they stay at Redcastle Oceanfront Golf & Spa Hotel. Our new programme focuses in cleanliness that will be visible to guests throughout their entire stay – in their guest rooms, restaurants, gym, spa and in other public spaces.

Also, the Redcastle Hotel has completed Fáilte Ireland’s Infection Prevention Control for Tourism Businesses programme which means that we are commited to follow the highest standards in health and safety measures to ensure you have an enjoyable stay in the hotel. This recognition also demonstrates that all our staff has completed hygiene and safety control training and that the hotel commits to take regular on-spot checks by health authorities.

We are looking forward to welcoming you back to the hotel in the very near future so that you can experience again or for the first time our exceptional level of guest service and care.
• Find out all the information you need about your visit at www.redcastlehotel.com
• Reduced capacities within all areas to allow for social distancing
• Our hotel including our swimming pool, gym and spa facilities, The Captain’s Bar Menu and Drinks service, The Edge Restaurant and The Deck reopened on the 29th of June 2020; following the new guidelines issued by the Government. 
• Visible markings will guide you safely in the hotel lobby, and our colleagues will observe social distancing whilst checking you in and out, please adhere to our one way system
• Our contactless payment amount has been increased to €50 and e-mail receipts are encouraged
• Full welcome pack is provided to you on arrival, no signature required, in order to assist with a speedy check-in for all guests
• Full prepayment is processed on arrival, from the card provided at booking stage. Please advise if you would like to make alternative payment arrangements in advance of your stay. Thereafter, we encourage use of card to pay for facilities/services throughout the hotel
• Express check-out is available for all guests
• Key Cards are disinfected with medical-grade antimicrobial agent after each stay
• Furniture has been rearranged in lobbies and communal areas in such a way to allow you to enjoy our facilities with proper social distancing
• Face Masks must be worn in all public areas except when consuming food and beverages.
• We have increased the frequency of cleaning and sanitising of all surfaces and touch points throughout our hotel
• Hand sanitiser stations are available throughout the hotel at every necessary location
• Signage will remain in place throughout our public areas to remind our guests to observe social distancing and handwashing
• We will choose to leave doors open, where possible, to reduce touch points for guests
• High touch points have sealed certification upon completion of sanitation of each room. This includes door handles, remote controls and bathroom
• We have added a sticker seal that would indicate to guests that no one had entered the room since a cleaning
• All additional collateral, furnishings and non-essential items will be removed from our bedrooms so we can focus on the highest levels of cleanliness, as per ISAI Guidelines
• To minimise potential contamination between guests and staff, accommodation staff will not service stay over rooms. However, towels, toiletries and condiments will be delivered to the door on a daily basis.
• Operating a full social distancing policy in all food & beverage outlets, in line with the IHF & HSE Guidelines
• We provide table service in all our food and beverage outlets
• Menus are available to view and download from our website as an alternative to the menus we have available in our food and beverage outlets, including QR codes and single use menus
• There is a reduced number of tables to ensure social distancing
• All breakfast and dining services must be pre-booked. Please note the breakfast will be a manned service station. There will be 90 minutes allocated to Bar Bookings and 105 minutes allocated to restaurant bookings.
• Creation of a ‘Covid-Compliance’ Operational Committee
• Full compliance with IHF/Failte Ireland Operational Guidelines, including availability of PPE
• A Covid 19 Safety Training Induction was completed by all the team prior to reopening
• Additional risk assessments have been completed with the implementation of extra control measures and amended SOP’s
• Research and engagement with IHF and HSE for best practice advice
• Ongoing communications with all team about symptoms and procedures
• Staggered and pre-booked times for all spa treatments, pool and gym use. Please note the Sauna and Steam Room will remain closed until further notice in accordance with Government Guidelines
• Realignment for the physical customer journey for all spa treatments
• Additional staff time allocation for sanitisation of all treatment rooms, gym and pool area
• Reduction in maximum guests’ numbers for pre-allocated pool use
• Leisure facilities will be available for members and hotel guests only
• All current GUI Operational Guidelines are already being adhered to on our golf course
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