FAQ's

Here is a list of the most common frequently asked questions:
We are located near the town of Moville. The hotel is 25km from Derry and overlooks Lough Foyle.
Yes, Northwest Bus services travel from Letterkenny and Derry and can stop at the hotel. You can view their timetable on their website. There are also taxi services available from Derry if you are traveling from the airport (Foyle Taxis, Derry Taxis, City Cabs). 
North 55.15852 degrees, West 7.12336 degrees.
There is a range of dining options available at The Redcastle Hotel. Enjoy an delicious meal at the award winning Edge Restaurant which overlooks the Lough Foyle or something a little lighter from The Captains Bar & Grill.
Guests have complimentary use of the leisure centre during their stay. The facilities include a fully equipped fitness suite, a swimming pool with jets, a sauna and steam room. Children’s times are also available for the swimming pool. The Redcastle Hotel also has its own private 9 hole parkland golf course plus Cara Organic Beauty, this luxurious spa has a wide range of treatments available. Spa treatments are advised to be booked in advance on spa@redcastlehotel.com.
We offer complimentary parking for our guests.
If you do not show on the day of your booking, you will be charged the full amount of your reservation.
Check-out is at 11:00 am.
Late check-out is subject to availability. It may be possible to check-out later than 11:00 am with a fee. It is advisable to discuss the possibility of this with our Front Office team at the reception desk.
Check-in is from 3.00pm, however on busy periods there may be a slight delay.
An earlier check-in is subject to room availability and cannot be guaranteed. You can leave your luggage with our front office team at the reception area until your room is ready.
We require a credit card to make and secure a booking. We accept Visa, MasterCard and American Express credit cards. If guests would like to add charges to their room during their stay the reception team will need a pre-authorisation of a credit card.
Contact the reservations team and quote the voucher number to them.
Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. When making your room reservation you can add on a wide range of options such as nibble plates, chocolates and rose petals.
No, items in the package cannot be swapped for anything else for example you cannot swap a round of golf for a spa treatment.
We can offer to include one baby cot into most of our room types, free of charge. Cots must be requested in advance.
Children 0-4 years of age are free of charge and children 5-12 years of age are €25 per child per night for bed & breakfast.
Only certified guide dogs are permitted in our hotel.
We have wheelchair accessible rooms available to book. This room type must be requested when making the reservation.
In order to check-in to our hotel, you must be over 18 years old. If you are under 18 years old, you must be accompanied by an adult.
Yes, all of our bedrooms are equipped with one hairdryer for your complimentary use.
Yes, all of our bedrooms are equipped with one iron and an ironing board for your complimentary use.
Babysitting services are available in the hotel, this must be pre-booked in advance and can be arranged with the reception team.
Yes, we offer interconnecting room types. Each of these is comprised of one double bed, a twin bed and a living area.
Yes, we offer room service from 7.30am-9.30pm and 10.30pm-7.30am. Menus are available in the bedrooms.
Yes, guests have complimentary access to our hotel’s Wi-Fi in all areas of the hotel.
We require a minimum of 72 hours’ notice for all room cancellations. If we do not receive the minimum notice or if you fail to show up to the hotel on the date of your booking the full charge of the booking will be automatically charged to your card. In the event of a late/non arrival, the hotel reserves the right to process payment on the card details provided on the booking, after 6pm on the day of check in.
Breakfast is served in the Edge Restaurant between 7.00am - 10.30am Monday - Sunday.
If you do not have breakfast included in your package or if you are not staying in the hotel, breakfast costs €19.95 per adult and €9.95 per child.
Yes. Please check out our Special Offers page

Special Offers

We have a range of special offers that will suit all of our guests. From relaxing spa and delicious dining to midweek stays and outdoor experiences, you are certain to find the ultimate treat for yourself or a loved one at the beautiful Redcastle Hotel and Spa in Donegal.